The 4 Cultural Viruses in Healthcare

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First Event Information

Title: A Conversation with St. Joseph’s Health Care London

Date: Wednesday, April 24, 2013, 1:00 pm EDT

Duration: 00:58:54

Presenter: David Maxfield & Wendy Arnott

About:

In Part 1, David Maxfield facilitates a live conversation with internal Master Trainer, Wendy Arnott from St. Joseph's Health Care. She’ll share how she used Crucial Conversations and Crucial Confrontations Training to combat the first two cultural viruses: cultures of silence and collusion. Learn how training has helped them achieve accreditation with exemplary standing, high employee satisfaction scores, and significant improvement in employees speaking up to and holding others accountable.

The 4 Cultural Viruses in Healthcare

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