Transforming the Resident Experience Sample!

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Event Information

Title: The Leader’s Role in Transforming the Resident Experience™

Date: Thursday, July 3, 2014, 4:00 pm EDT

Duration: 01:06:57

Presenter: Brian Lee

About:

Create Leadership Engagement, Commitment, and Accountability to Drive Resident and Family Satisfaction Success.


You will learn to:

  • Effectively educate your leaders on the core skills and competencies necessary to improve and sustain resident satisfaction survey scores
  • Successfully engage, motivate, and empower frontline staff to own the patient experience and deliver compassionate care to every resident, every time
  • Avoid the two fatal mistakes most managers make in designing their resident experience improvement strategy. Create a plan of action to move scores to the 75th %tile and better
  • Build positive anticipation and enthusiasm in managers and staff about their participation in the TRE™ education system

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