Title: The Leader’s Role in Transforming the Resident Experience™
Date: Thursday, July 3, 2014, 4:00 pm EDT
Duration: 01:06:57
Presenter: Brian Lee
About:
Create Leadership Engagement, Commitment, and Accountability to Drive
Resident and Family Satisfaction Success.
You will learn to:
Effectively educate your leaders on the core skills and competencies necessary to improve and sustain resident satisfaction survey scores
Successfully engage, motivate, and empower frontline staff to own the patient experience and deliver compassionate care to every resident, every time
Avoid the two fatal mistakes most managers make in designing their resident experience improvement strategy. Create a plan of action to move scores to the 75th %tile and better
Build positive anticipation and enthusiasm in managers and staff about their participation in the TRE™ education system
Please wait...
X CLOSE
Please Check Your Email
Your invitation should arrive shortly (make sure it doesn't get blocked as spam). You may close this window and use the link in the
email to complete your registration.
An Error Occurred
Sorry, something went wrong. Please contact support to have this resolved.