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First Event InformationTitle: Master Dialogue in Crucial Moments Date: Tuesday, May 17, 2011, 1:00 pm EDT Duration: 01:32:39 Presenter: David Maxfield About: This session will focus on what practitioners can do to increase dialogue in crucial moments—such as during surgery or patient treatments. You will learn how to “make it safe” by sharing your positive intentions and effectively “describing the gap” between the results that were expected compared to what was received. |