Four Crucial Conversations that Drive Customers Away

Welcome to the registration page for this collection. To register, fill out the form below. Instructions will follow for accessing events.
Individual Registration
Group Registration

*Indicates required field

VitalSmarts requests the following information for registration.

  • Loading...

By registering, you agree to the VitalSmarts Privacy Policy.

Already Registered?

If you have already registered, please login to view events.

Event Information

Title: Four Crucial Conversations that Drive Customers Away

Date: Wednesday, December 4, 2013, 1:00 pm EST

Duration: 00:42:45

Presenter: David Maxfield

About:

This webinar is no longer available

So exactly what drives customer’s loyalty?

Join leading researcher and New York Times bestselling author David Maxfield for a complimentary webcast where he will walk you through VitalSmarts latest research study that uncovered the challenges behind creating a customer-centric culture in the financial services industry and the solutions for creating one. During the webcast, you’ll learn:

  • The four crucial conversations that drive customer defection

  • Why employees predictably fail at the four crucial conversations

  • How five internal challenges are draining your organizational performance

  • The dialogue and accountability skills that successful employees use to solve five major obstacles to customer loyalty
Powered by Telenect Need help? Login | Join Free