Four Crucial Conversations that Drive Customers Away

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Event Information

Title: Four Crucial Conversations that Drive Customers Away

Date: Wednesday, December 4, 2013, 1:00 pm EST

Duration: 00:42:45

Presenter: David Maxfield


This webinar is no longer available

So exactly what drives customer’s loyalty?

Join leading researcher and New York Times bestselling author David Maxfield for a complimentary webcast where he will walk you through VitalSmarts latest research study that uncovered the challenges behind creating a customer-centric culture in the financial services industry and the solutions for creating one. During the webcast, you’ll learn:

  • The four crucial conversations that drive customer defection
  • Why employees predictably fail at the four crucial conversations
  • How five internal challenges are draining your organizational performance
  • The dialogue and accountability skills that successful employees use to solve five major obstacles to customer loyalty

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