Costly Conversations: Is silence in your workplace affecting your bottom line?

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Event Information

Title: Costly Conversations: Is silence in your workplace affecting your bottom line?

Date: Wednesday, December 7, 2016, 1:00 pm EST

Duration: 00:40:49

Presenter: David Maxfield and Chase McMillan


New research from VitalSmarts shows that workplace conversation failures are both rampant and costly. Specifically, respondents estimate that every crucial conversation they avoid holding or don’t hold well costs their organization $1,000 and an 8-hour workday. And exactly what conversations do employees struggle with the most?

The study shows 71 percent fail to speak up effectively when a peer does not pull his or her weight; 68 percent fail to address instances of disrespect; and 57 percent let peers slide when they skirt important workplace processes. Instead of speaking up, people report engaging in resource-sapping avoidance tactics including complaining to others, doing unnecessary work and ruminating about the problem. Sound painfully familiar? How do you overcome this costly crisis of silence and repair the blow to your bottom-line?

Join bestselling author and leading researcher David Maxfield and Master Trainer and researcher Chase McMillan on Wednesday, December 7th at 1:00 p.m. ET, for a one-hour live webinar to discuss the impact of conversation failures in your workplace as well as what your organization can do to reclaim some of those costs. You’ll learn:

  • The top 5 most costly conversations running rampant in the halls of your organization.
  • Why your employees aren’t speaking up—hint: it has to do with your culture.
  • How to begin building a culture where people feel both able and supported in speaking up when stakes are high, opinions differ, and emotions run strong.
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