Influencer - Improving the Patient Experience

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Event Information

Title: Influencer – Improving the Patient Experience

Date: Thursday, March 8, 2012, 12:58 pm EST

Duration: 01:17:30

Presenter: David Maxfield & Greg Zobell


In 2008, the Federal Department of Health and Human Services developed a government survey, called HCAHPS, for measuring patient satisfaction at hospitals across the country. Since the launch of HCAHPS, healthcare professionals have struggled with how to improve the patient experience. And whether you are a newly hired nurse or a seasoned hospital executive, patient satisfaction has an inordinately large effect on your job.

Because the categories of the HCAHPS are wide-reaching, leaving every part of the hospital vulnerable to a low score on the survey, hospitals everywhere have strived to nail the HCAHPS.

Luckily, VitalSmarts has the answers to the HCAHPS riddle. We invite you to join New York Times bestselling author David Maxfield and healthcare industry expert Greg Zobell for a 75-minute interactive Webcast where they will discuss how utilizing multiple sources of influence can drastically improve patient satisfaction.

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